Event Schedule

Technical & Business Presentations
(All Presentations In English)

Pre-Conference
Compliance Summit
Tuesday, 2 October

Day 1
Wednesday, 3 October

Day 2
Thursday, 4 October

08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
18:00
18:30
19:00
19:30
20:00
Registration Desk Open 08:00 - 17:00
Registration Desk Open 08:00 - 17:00
Customer Success Council Meeting
09:00 - 13:30
(By Invitation Only)

Compliance Landscape & Security Overview
14:30 - 15:30

Compliance & Security Workshop
14:30 - 15:30
Compliance Landscape & Security Overview

Industry experts and MSP partners will share their experiences adapting and adhereing to security and compliance issues, including the new GDPR guidelines. Together, the group will devise best-practices for both the technical implementation and sales delivery of compliance and security focused services. Partners from Rapidfire Tools will highlight ways to leverage their solutions, and Kaseya technical experts will offer insights on the Kaseya platform's advantages in security and compliance response.

Compliance & Security Workshop
14:30 - 15:30
Compliance Landscape & Security Overview

Industry experts and MSP partners will share their experiences adapting and adhereing to security and compliance issues, including the new GDPR guidelines. Together, the group will devise best-practices for both the technical implementation and sales delivery of compliance and security focused services. Partners from Rapidfire Tools will highlight ways to leverage their solutions, and Kaseya technical experts will offer insights on the Kaseya platform's advantages in security and compliance response.

Coffee/Tea Break
15:30 - 16:00

Kaseya Compliance & Security Recommendations, Solutions, Best Practices and Discussion.
16:00 - 17:00

Conference Welcome Reception
18:00 - 20:00

08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
18:00
18:30
19:00
19:30
20:00
20:30
21:00
Registration Desk Open - 08:00 - 17:00
Registration Desk Open - 08:00 - 17:00
Partner Pavilion Open
08:00 - 09:00
Coffee/Tea

Welcome and Opening Remarks
09:00 - 09:15

CEO Keynote
09:15 - 11:00
Fred Voccola, CEO, Kaseya & Solution Roadmap Review

Refreshment Break
11:00 - 11:15

Webroot Diamond Sponsor Presentation
11:15 - 12:00

Lunch
12:00 - 13:00
Partner Pavilion Open

Business Summit
13:00 - 14:30
Executive Summit

Designed specifically for the business owners/executives, this will be an open but guided discussion of relevant issues facing European MSP/IT businesses. We welcome anyone who wants to share their experiences on a topic or who would like to ask a pose a question/topic of the other business owners. In addition, this is a great chance to have a dialogue (Q&A) directly with Fred Voccola and the other leaders from Kaseya. Business owners don’t want to miss it!

Technology Talk
13:00 - 14:30
Technical PANEL Topic/Discussion

Refreshment Break
14:30 - 14:45

Business Summit
14:45 - 16:00
Executive Summit

Designed specifically for the business owners/executives, this will be an open but guided discussion of relevant issues facing European MSP/IT businesses. We welcome anyone who wants to share their experiences on a topic or who would like to ask a pose a question/topic of the other business owners. In addition, this is a great chance to have a dialogue (Q&A) directly with Fred Voccola and the other leaders from Kaseya. Business owners don’t want to miss it!

Technology Talk
14:45 - 16:00
Tech Exchange

Kaseya IT Complete Essentials
16:00 - 16:45
Essentials of Automation

(Policy Management) - We will explain the setup of policy manager to configure your customers/endpoints in a systematic and consistent way, and illustrate how to leverage the power of automation exchange to achieve maximum efficiency while properly configuring your other Kaseya Modules.

Kaseya IT Complete Masterclass
16:00 - 17:30
Advanced Automation

Designed for advanced, long-time Kaseya users, this session will show you the start-to-finish construction of an automation solution through problem definition, searching the automation exchange, selecting an approach, implementation and finally results measurement.

Kaseya IT Complete Essentials
16:45 - 17:30
Backup & Disaster Recovery Essentials

Review how to leverage and use multiple backup systems effectively, choosing the right solution for each situation. Through specific use-cases and examples, we will demonstrate how to properly configure a comprehensive backup solution to meet virtually any customer need.

Kaseya IT Complete Essentials
17:30 - 18:00
Software Management Essentials (3PP)

How you configure and use Reporting & Alerting, and the best practices for exception management as used by our MSP customers in Europe.

Kaseya IT Complete Masterclass
17:30 - 18:00
Best Practices for Advanced System Configuration

To ensure maximum performance and workflow optimization, you need to align scripts, logging, workflow procedures and other considerations needed to create efficiency without over-extending your systems or teams. We will walk through best practices employed by leading MSPs across Kaseya's customer base, and lead a Q&A session designed to help advanced users maximize their approach. (ALAN)

Networking Reception
18:00 - 19:30
Partner Pavilion Open

(Drinks, Canapés)

Kaseya Connect Europe Dinner
19:30 - 21:00

Registration Desk Open - 08:00 - 17:00
08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
Registration Desk Open - 08:00 - 14:15
Registration Desk Open - 08:00 - 14:15
Partner Pavilion Open
08:00 - 09:00
Refreshment Break

Welcome and Opening Remarks
09:00 - 09:15

Leveraging Kaseya One - The Complete IT Solution
09:15 - 10:30

Partner Pavilion Open
10:30 - 10:45

Kaseya IT Complete Essentials
10:45 - 11:30
Simplifying Monitoring (Classic & New )

There are now three systems available to you for monitoring endpoint and network nodes in the Kaseya ecosystem. We will tackle the best practices for the setup and use of each Kaseya solution, with a focus on the simple Classic and Network Monitoring to achieve comprehensive monitoring in a simple to use manner.

Kaseya IT Complete Masterclass
10:45 - 11:30
Advanced Monitoring (Classic & New)

There are now three systems available to your for monitoring endpoint and network nodes in the Kaseya ecosystem. We will tackle the best practices for the setup and use of each Kaseya solution with a focus on using Traverse within Kaseya VSA to achieve comprehensive monitoring in advanced environment.

Kaseya IT Complete Essentials
11:30 - 12:15

Leveraging Live Connect

Kaseya IT Complete Essentials
11:30 - 12:15
Leveraging Live Connect

Understand and demonstrate the full feature set of Live Connect and the latest advancements made to it; especially the power of automation within LiveConnect. Too many technicians only use Kaseya Live Connect for Remote Control, which is missing out on the massive power and potential of this solution.

Kaseya IT Complete Masterclass
11:30 - 12:15
Backup & DR Professional Workshop

We will discuss and illustrate best-practices for leveraging a range of backup, disaster-recovery, reporting and monitoring solutions to create an adaptive and comprehensive solution for any customer need. Designed for advanced users, this session will focus on complicated environments, customer needs, and challenging use-cases faced by MSPs in Europe and the world.

Kaseya IT Complete Essentials
12:15 - 13:00
Reporting Essentials

Aggregating data, access and management under one house to make you faster and more effective. We will illustrate dynamic reports, dashboards and templates to help you identify, understand and remediate issues across your entire Kaseya and customer portfolio.

Kaseya IT Complete Masterclass
12:15 - 13:00
Advanced Reporting

A live walk-through and Q&A on the advanced features of reporting across the Kaseya ecosystem.

Partner Pavilion Open
13:00 - 14:15
Boxed Lunch

Exhibitor Passport Raffle Drawing

Registration Desk Open - 08:00 - 14:15