Event Schedule

Technical & Business Presentations
(All Presentations In English)

Pre-Conference
Compliance Summit
Tuesday, 2 October

Day 1
Wednesday, 3 October

Day 2
Thursday, 4 October

08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
18:00
18:30
19:00
19:30
20:00
Registration Desk Open 08:00 - 17:00
Registration Desk Open 08:00 - 17:00
Customer Success Council Meeting
09:00 - 13:30
Amber I

(By Invitation Only)

Introduction & Mission
Opal I & II

Fred Voccola, CEO, Kaseya

GDPR Legal & Risk Overview
13:45 - 14:30
Opal I & II

Joanne Bone, Partner - Commercial & GDPR Expert, Irwin Mitchell

GDPR Industry Response
14:30 - 15:00
Opal I & II

Tara Newman, Director, International Sales & Marketing, RapidFire Tools

Coffee/Tea Break
15:00 - 15:30
Opal I & II
Hallway Outside Opal Ballroom

Kaseya Compliance & Security Recommendations, Solutions
15:30 - 16:00
Opal I & II

Tara Newman, Director, International Sales & Marketing, RapidFire Tools / Mike Puglia, Chief Strategy Officer, Kaseya

Risk Management Guidelines for MSPs
16:00 - 16:30
Opal I & II

Neil Schwam

Customer Response Panel
16:30 - 17:00
Opal I & II

Conference Welcome Reception
18:00 - 20:00
Wintergarden

08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
18:00
18:30
19:00
19:30
20:00
20:30
21:00
21:30
22:00
22:30
23:00
Registration Desk Open - 08:00 - 17:00
Registration Desk Open - 08:00 - 17:00
Partner Pavilion Open
08:00 - 09:00
Wintergarden

Coffee/Tea

Welcome and Opening Remarks
09:00 - 09:15
Grand Ballroom

Corey O’Donnell, EVP Customer Marketing, Kaseya

CEO Keynote
09:15 - 10:15
Fred Voccola, CEO, Kaseya
Grand Ballroom

Fred Voccola, CEO, Kaseya

Partner Pavilion Open
10:15 - 10:30
Wintergarden

Refreshment Break

Kaseya Solution Roadmap Review
10:30 - 12:00
Grand Ballroom

Mike Puglia, Chief Strategy Officer, Kaseya

Partner Pavilion Open
12:00 - 13:00
Wintergarden

Lunch

Business & Technology Summit - IT Europe 2018 and Beyond
13:00 - 14:15
Grand Ballroom

Designed for the business owners/executives and their technical teams to review and collaborate on the solving the challenges and opportunities that exist in the Europe IT landscape in 2018 and beyond, this will be a guided discussion of relevant issues facing European MSP/IT businesses. We will dissect the state of the MSP marketplace, industry trends, customer demands, and challenges facing European MSP's, here from industry experts on their interpretations of the data, provide guidance for MSP response to the challenges and opportunities, hear from actual MSP owners for their take and best practices, and more. Guest speakers will include Richard Tubb (IT Business Growth Expert & Founder of Tubblog); Tracy Pound (Member of the Board, CompTIA and Managing Director, Maximity); Kaseya MSP Customers, and a closing address from Philip Semmelroth (CEO of C&S – Computer und Service GmbH; Sales & Leadership Speaker)

Partner Pavilion Open
14:15 - 14:30
Wintergarden

Refreshment Break

Business & Technology Summit - IT Europe 2018 & Beyond (Continued)
14:30 - 16:00
Grand Ballroom

Designed for the business owners/executives and their technical teams to review and collaborate on the solving the challenges and opportunities that exist in the Europe IT landscape in 2018 and beyond, this will be a guided discussion of relevant issues facing European MSP/IT businesses. We will dissect the state of the MSP marketplace, industry trends, customer demands, and challenges facing European MSP's, here from industry experts on their interpretations of the data, provide guidance for MSP response to the challenges and opportunities, hear from actual MSP owners for their take and best practices, and more. Guest speakers will include Richard Tubb (IT Business Growth Expert & Founder of Tubblog); Tracy Pound (Member of the Board, CompTIA and Managing Director, Maximity); Kaseya MSP Customers, and a closing adress from Philip Semmelroth (CEO of C&S – Computer und Service GmbH; Sales & Leadership Speaker)

Kaseya IT Complete Essentials
16:00 - 17:15
Essentials of Automation
Opal I & II

(Policy Management) - We will explain the setup of policy manager to configure your customers/endpoints in a systematic and consistent way, and illustrate how to leverage the power of automation exchange to achieve maximum efficiency while properly configuring your other Kaseya Modules.

Kaseya IT Complete Masterclass
16:00 - 17:30
Advanced Automation
Amber I

Designed for advanced, long-time Kaseya users, this session will show you the start-to-finish construction of an automation solution through problem definition, searching the automation exchange, selecting an approach, implementation and finally results measurement.

Kaseya IT Complete Essentials
17:15 - 18:00
Backup & Disaster Recovery Essentials
Opal I & II

Review how to leverage and use multiple backup systems effectively, choosing the right solution for each situation. Through specific use-cases and examples, we will demonstrate how to properly configure a comprehensive backup solution to meet virtually any customer need.

Kaseya IT Complete Masterclass
17:30 - 18:00
Best Practices for Advanced System Configuration
Amber I

To ensure maximum performance and workflow optimization, you need to align scripts, logging, workflow procedures and other considerations needed to create efficiency without over-extending your systems or teams. We will walk through best practices employed by leading MSPs across Kaseya's customer base, and lead a Q&A session designed to help advanced users maximize their approach.

Partner Pavilion Open
19:00 - 21:00
Wintergarden

Networking Reception (Drinks, Canapés)

Kaseya Connect Europe Dinner
20:00 - 23:00
Grand Ballroom

Registration Desk Open - 08:00 - 17:00
08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
Registration Desk Open - 08:00 - 14:15
Registration Desk Open - 08:00 - 14:15
Partner Pavilion Open
08:00 - 09:00
Wintergarden

Coffee & Tea

Welcome & Opening Remarks
09:00 - 09:15
Grand Ballroom

Miguel Lopez, SVP & General Manager MSPs, Kaseya

A Look Into the Future with Webroot and Kaseya
09:15 - 10:30
Grand Ballroom

Chad Bacher, SVP, Product Strategy & Technology Alliances, Webroot

Partner Pavilion Open
10:30 - 10:45
Wintergarden

Refreshment Break

Kaseya IT Complete Essentials
10:45 - 11:30
Opal I & II

Simplifying Monitoring (Classic & New) There are now three systems available to you for monitoring endpoint and network nodes in the Kaseya ecosystem. We will tackle the best practices for the setup and use of each Kaseya solution, with a focus on the simple Classic and Network Monitoring to achieve comprehensive monitoring in a simple to use manner. Marwin Marcussen, EMEA Sales Engineering Manager, Kaseya / Sidney Sahala, Technical Account Manager, Kaseya

Kaseya IT Complete Masterclass
10:45 - 11:30
Amber I

Advanced Monitoring (Classic & New) There are now three systems available to your for monitoring endpoint and network nodes in the Kaseya ecosystem. We will tackle the best practices for the setup and use of each Kaseya solution with a focus on using Traverse within Kaseya VSA to achieve comprehensive monitoring in advanced environment. John Nuttall, Director of Support, Kaseya / Oscar Romero, Technical Account Manager, Kaseya

Kaseya IT Complete Essentials
11:30 - 12:15
Opal I & II

Optimising Ticket Management Best practices for ticket creation, asset management, and Live Connect directly through VSA, seamlessly integrated with your daily workflows. Marwin Marcussen, EMEA Sales Engineering Manager, Kaseya / Sidney Sahala, Technical Account Manager, Kaseya

Kaseya IT Complete Essentials
11:30 - 12:15

Leveraging Live Connect

Kaseya IT Complete Masterclass
11:30 - 12:15
Amber I

Backup & DR Professional Workshop We will discuss and illustrate best-practices for leveraging a range of backup, disaster-recovery, reporting and monitoring solutions to create an adaptive and comprehensive solution for any customer need. Designed for advanced users, this session will focus on complicated environments, customer needs, and challenging use-cases faced by MSPs in Europe and the world. Ryan Ricciardi, Technical Account Manager

Kaseya IT Complete Essentials
12:15 - 13:00
Opal I & II

Auditing & Reporting for Compliance A detailed look at how to leverage VSA and the Kaseya Compliance Manager to provide high-value GDPR compliance solutions. (Mike Puglia) Mike Puglia, Chief Strategy Officer, Kaseya

Kaseya IT Complete Masterclass
12:15 - 13:00
Opal I & II

Advanced Reporting A live walk-through and Q&A on the advanced features of reporting across the Kaseya ecosystem. John Nuttall, Director of Support, Kaseya / Oscar Romero, Technical Account Manager, Kaseya

Partner Pavilion Open
13:00 - 14:15
Wintergarden

Exhibitor Passport Raffle Drawing Boxed Lunch

Registration Desk Open - 08:00 - 14:15